At Therafirm® Compression Socks, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make purchases from us.
We created this Privacy Policy to demonstrate our firm commitment to the privacy of our customers and website users. Your privacy is critically important to us, and we take great care in explaining how your information is collected, used, and shared when you visit Therafirm® Compression Socks or make any purchase from us.
What Information Do We Collect?
We collect both personal and non-personal information from you when you visit our website, make purchases, or interact with us.
Personal Information
Personal information is information that can uniquely identify you, such as your name, email address, phone number, address, and payment information. We collect personal information when you:
- Place an order on our website
- Create an online account with us
- Contact us via email or our contact form
- Sign up for our newsletter
- Participate in surveys, sweepstakes, contests, or promotions
The types of personal information we may collect include:
- Name – We collect your first and last name when you place an order or create an account.
- Contact information – This includes email address, phone number, and mailing address. We collect this information when you place an order, create an account, or contact us.
- Payment information – When you buy products from us, we collect your payment information such as credit card number and billing address. This is used to process your payment.
- Account information – If you create an account on our website, we collect information such as your username, password, and any other information you provide in your account profile.
- Feedback and correspondence – If you contact us via email or our contact form, we collect the information you provide in your messages. We also collect feedback you provide via surveys or reviews.
- Marketing preferences – We collect your preferences for receiving our marketing emails and newsletters.
Non-Personal Information
We also collect non-personal information about your visit to our website and your interests. This information cannot identify you personally and is used for analytics and marketing purposes. Sources of non-personal information include:
- Browser information – We collect technical information from your browser such as your IP address, device type, operating system, referral URLs, and browsing activity.
- Site activity information – We collect information about your use of our website such as the pages you view, products you click on or add to cart, and how you interact with pages.
- Google Analytics – We use Google Analytics to collect and analyze information such as demographics, interests, and site behavior of visitors to our site.
How Do We Use The Information We Collect?
We use the personal and non-personal information we collect for a variety of purposes including:
- Processing orders and managing your account
- Improving our products, services, and website
- Understanding your interests and preferences
- Personalizing your experience on our website
- Communicating with you and responding to your inquiries
- Providing customer support
-Sending marketing communications, promotional offers, and product updates (you can opt-out anytime) - Conducting analytics and market research
- Complying with legal obligations
When And With Whom Do We Share Your Personal Information?
We do not sell or share your personal information with any third parties except in the following circumstances:
- Service providers – We share your information with service providers we’ve contracted to help operate our business. This includes payment processors, shipping companies, marketing service providers, and others.
- Business transfers – If we are involved in a merger, acquisition, or any form of transfer of all or part of our business, your information may be transferred as part of the transaction.
- Legal compliance – We may be required to disclose personal information if required by law or subpoena, or if we reasonably believe it is necessary to comply with a law, regulation, legal process, or governmental request.
How Do We Safeguard Your Personal Information?
We take precautions to protect your personal information against unauthorized access, loss, misuse, or alteration. These precautions include:
- Encryption – We encrypt data in transit and at rest using SSL/TLS encryption and other technologies.
- Access controls – Only authorized personnel with a business need can access personal information.
- Policies & training – We have policies and procedures in place to govern data security and train employees on data privacy.
- Security monitoring – We monitor our systems for vulnerabilities, threats, and incidents to detect and address risks.
While we follow generally accepted standards to protect your information, no method of storage or transmission is 100% secure. We cannot guarantee the absolute security of your information.
Your Rights Over Your Personal Information
If you have an account with us, you may have the following rights over your personal information:
- Access your personal data
- Request correction or deletion of your data
- Object to processing of your data
- Request portability of your information
- Opt-out of communications and direct marketing
To make a request regarding your personal information, please contact us using the information provided in the “Contact Us” section below.
Third Party Websites
Our website may contain links to third party sites. Any access to and use of such linked sites is not governed by this Privacy Policy but instead is governed by the privacy policies of those third party sites. We are not responsible for the information practices of such third party sites.
Our Policy Towards Children
Our website is not directed to persons under 18. We do not knowingly collect personal information from children under 18 without parental consent. If you believe your child has provided us with personal information, please contact us so we can take appropriate action.
Changes To This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you via email, social media, or by posting a prominent notice on our website. Your continued use of our website and purchase of our products after a notice of changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about our privacy practices or this policy, please contact us at:
Therafirm® Compression Socks
123 Main St.
Nashville, TN 37205
Email: [email protected]
Last Updated: January 1, 2023